Customer Service

We have tried to answer the most commonly asked questions here. If you read Terms and Conditions and do not find what you are looking for, please feel free to contact us. We are here to help answer any questions you have about using our website and placing orders.

UBOR d.o.o. (Ltd.)  – Terms and Conditions

1. About us

This website is owned and operated by:

UBOR d.o.o.
Heinzelova 13
10000 Zagreb
Tax Identification Number: 96912152103
Tel: +385(0)1 561 8439
Mob: +385 (0)91 222 1234

If you need to contact us please use the details above.

2. Privacy Policy

This website operates an email subscribers program (UBOR Club), used to inform subscribers about products supplied by this website. Users can subscribe through an online automated process. Some subscriptions may be manually processed through prior written agreement with the user. All personal details not shared with companies/people outside of the company that operates this website. Subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

3. Delivery

In Croatia, delivery takes 2-3 working days. Croatia delivery price is 3.50 EUR.

Delivery Zone 1 – Price 9.50 EUR

Slovenia, Hungary (1-2 days), Romania, Austria (2-3 days).

Delivery Zone 2 – Price 10.50 EUR

Poland, Germany, Bulgaria, Belgium, Netherlands, Luxembourg (4-5 days)

Delivery Zone 3 – Price 12.50 EUR

Italy, Denmark, France. UK, Ireland (5-6 days)

Delivery Zone 4 – Price 18.50 EUR

Latvia, Lithuania, Sweden, Estonia, Spain, Republic of Cyprus, Portugal, Greece, Malta, Finland (6-7 days)

International customers are delivery provided by General Logistics Systems. You can track you shipments through General Logistics Systems tracking system.

4. Payment
We only accept payment for orders in Euro.

All our prices include VAT.

On the website you can pay the ordered products in the following ways:

PayPal online payment system and your credit card via PayPal.
Bank Transfer. Make your payment directly into our bank account.

5. Returns

If you need to return a product, please contact us within 14 business days of receipt of your order. Returns need to arrive at our facility in sell-able condition so please make sure they are unopened and packaged well to arrive intact. Our staff will work with you to determine what went wrong and the best way to resolve it easily.

UBOR d.o.o.